The challenge: growth was constrained by manual processing
Distributors often carry strong supplier relationships and deep assortment knowledge, but many still execute core ordering processes through spreadsheets, email threads, and low-visibility handoffs. As order volume grows, this operating model becomes harder to scale and more expensive to maintain.
At the same time, enterprise buyers increasingly expect digital procurement experiences. If distributor channels cannot connect into those buyer workflows, the distributor risks being excluded from demand even when product fit is strong.
- Catalog data quality varied by supplier and format
- Order capture depended on high-cost coordination work
- Customer-specific experiences were hard to launch and maintain
